These Terms of Service govern your use of feedmate.ai and the Feedmate application ("Feedmate", "we", "us"). By creating an account you agree to these terms.
1. Who we are
Feedmate is operated by Romeo Muço, trading as Feedmate, sole trader (NIPT M56507204I), Lagjja Hajro Cakerri, pasuria nr. 13/411/ND2, Vlorë 9401, Albania. Feedmate is the trading name we use; the legal entity behind it is the sole trader named above. You can reach us at support@feedmate.ai.
2. The service
Feedmate is a social media scheduling and publishing tool. You connect the social accounts you own; Feedmate builds an editorial calendar for them and prepares a draft for every slot, caption and visual, sized for each platform and written from your own website, your documents and the details you fill in. Nothing reaches your audience until you open the post and approve it, unless you turn on automatic publishing yourself. Feedmate offers no face swap and no voice cloning, and its AI presenters are fictional characters, not real people. Photos and videos you upload are published as they are: Feedmate only frames and sizes them for each platform and never edits them with AI. You are fully responsible for the files you upload: you must hold the rights to them and the consent of everyone shown, and they must never make a real person appear to say or do something they did not. Drafts made with AI are labelled as AI-generated wherever the platform requires it.
3. Your account
You must provide accurate information and keep your credentials secure.
You are responsible for all activity under your account and for the social accounts you connect.
You must be at least 16 years old and legally able to enter into these terms.
4. Free trial
New accounts include a free trial of 14 days. No credit card is required to start it and it does not turn into a paid plan on its own: at the end of the trial you simply choose a plan, or the account stops generating new content and publishing scheduled posts, and the 30-day retention described in section 7 applies. Trials are for evaluation and are limited to one per customer.
5. Plans and AI credits
Paid plans include a monthly allowance of AI credits, which are consumed when content is generated. The credit cost of each type of generation and the limits of each plan are shown on our pricing page.
Allowances renew on the first day of every calendar month (00:00 UTC), on monthly and annual plans alike, whatever the date of your payment.
Unused credits do not roll over to the next month.
Credits have no monetary value, cannot be exchanged for cash and are not transferable between accounts.
If you change plan, the new plan and its allowance apply immediately. Credits already used in the current month count towards the new allowance. The price difference for the rest of the current period is charged straight away when you move up, or credited against your next payments when you move down.
6. Prices, payment and renewal
Prices are shown on our pricing page in euro (EUR). Visitors in some regions see the equivalent price in another currency; the currency you are charged in is the one shown at checkout.
Prices include any sales tax or VAT that applies to you. The exact amount is shown before you confirm and on your invoice.
Payments are processed by our authorised reseller (Merchant of Record) shown at checkout. Your purchase is therefore also subject to the reseller's terms for buyers, shown at checkout, and your invoice is issued by the reseller.
We never see or store your card details.
Subscriptions renew automatically at the end of each period (monthly or annual) at the price then in force, until you cancel. You are charged on the renewal date.
If a renewal payment fails, we may retry it, and your plan stays active for 13 days from the first failed attempt. If the renewal is still unpaid after those 13 days, your plan stops and we close the subscription: that renewal is no longer due and nothing more is charged. You can subscribe again at any time.
7. Cancellation and refunds
You can cancel at any time from your account or by writing to support@feedmate.ai. There is no cancellation fee and no minimum term.
Cancelling stops the next renewal: you keep access until the end of the period you have already paid for, and it is not prorated.
When your plan is no longer active (the trial has ended, or the subscription has ended, is paused or is suspended), scheduled posts are not published and we email you the date until which your workspace is kept. Everything you have set up stays as it is for 30 days from that email, or for 60 days if you have paid for a plan at least once; if your plan becomes active again before then, everything resumes where you left off.
After that period we delete the content saved in your workspace: posts, media and their versions, library, documents, brand identity, connected social accounts (revoking our access on the platform where it allows it), competitor analyses and learned preferences. We remind you 3 days before and tell you when it is done. Your login, your workspace with its plan and your billing details are kept, so you can start again from scratch.
Refunds are covered by our Refund Policy, which forms part of these terms.
If we discontinue the service, we refund the unused part of any period already paid.
8. Right of withdrawal (consumers in the EU/EEA)
If you are a consumer resident in the EU or the EEA, you have 14 days from the day your subscription starts to withdraw from it without giving a reason, by writing to support@feedmate.ai. However, when you subscribe you ask us to give you access to the service immediately: by confirming your purchase you expressly request that performance begins during the withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw before that, we refund what you paid, less an amount proportionate to the service already provided.
9. Price changes
We may change our prices. Any change is announced at least 30 days in advance by email and applies from your next renewal, never in the middle of a period you have already paid for. If you do not accept the new price, you can cancel before it takes effect.
10. Connected platforms
You authorise Feedmate to act on your behalf on the platforms you connect, through their official APIs. You can disconnect any account at any time. The availability and features of each platform depend on that platform and its policies, which may change without notice and are outside our control.
Feedmate uses YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service, available at https://www.youtube.com/t/terms.
Videos are uploaded to your own channel with the visibility you choose before publishing (public, unlisted or private), and you can change or delete them at any time from YouTube itself.
11. Acceptable use
You are responsible for the content you create and publish through Feedmate.
You must not use Feedmate for unlawful, misleading, infringing, hateful or spam content.
You must comply with the terms and policies of every social platform you publish to.
You must not resell, scrape or attempt to reverse-engineer the service.
Our Acceptable Use Policy, published at feedmate.ai/acceptable-use, forms part of these terms and sets out in detail what may and may not be prepared and published through Feedmate.
12. Intellectual property
You keep ownership of the content you provide and the content Feedmate generates for you. Feedmate and its software remain our property. We grant you a limited, non-transferable right to use the service.
13. AI-generated content and transparency
Content generated by AI may contain errors or inaccuracies. You are responsible for reviewing all content before it is published, and Feedmate provides review and approval controls for this purpose.
Images, videos and voice recordings produced by the service carry embedded metadata identifying them as generated, or partly generated, by artificial intelligence. This marking is applied automatically and cannot be switched off.
Where a connected platform offers a field to declare AI-generated content, the service sets it when it publishes on your behalf.
These measures are provided so that content produced through the service is machine-readable as artificially generated, in line with Article 50 of Regulation (EU) 2024/1689 (the AI Act).
You remain responsible for any further disclosure required by the platform you publish on, or by the law that applies to you, in particular for content that depicts a real person.
14. Disclaimers and liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Feedmate is not liable for indirect or consequential damages, or for actions taken by the social platforms on your accounts. Nothing in these terms limits liability that cannot be limited by law, including the statutory rights of consumers.
15. Suspension and termination
You may stop using Feedmate and delete your account at any time. We may suspend or terminate accounts that violate these terms or the policies of a connected platform. Where the breach is not serious, we give notice and a reasonable chance to fix it first.
16. Changes to these terms
We may update these terms. Material changes are announced at least 30 days in advance by email or in the app; continuing to use Feedmate after they take effect means you accept them.
17. Governing law and consumer rights
These terms are governed by the laws of Albania. If you are a consumer resident in the EU or the EEA, this does not deprive you of the protection of the mandatory consumer-law provisions of your country of residence, and you may bring proceedings before the courts of that country.
18. Personal data you process through Feedmate
When you use Feedmate for a business, the personal data of other people that you put in it (for example in your posts, documents and connected accounts) is processed by us on your behalf. Our Data Processing Agreement, published at feedmate.ai/dpa, forms part of these terms and is accepted with them: no separate signature is needed.
19. Contact
Questions about these terms? Email support@feedmate.ai.