This Refund Policy explains when and how you can get your money back for a Feedmate subscription. It forms part of our Terms of Service. Payments are processed by our authorised reseller (Merchant of Record) shown at checkout, so refunds are issued by the reseller back to your original payment method.
Every Feedmate account starts with a free trial of 14 days that requires no card. We would rather you find out during the trial that the product isn't for you than ask for a refund afterwards, so we recommend connecting at least one social account and generating a few posts before you subscribe.
If you are a consumer resident in the EU or EEA, you have 14 days from the start of your subscription to withdraw without giving a reason. When you subscribe you expressly ask us to start the service immediately, so if you withdraw during those 14 days we refund what you paid less an amount proportionate to the service already provided. This right applies to your first payment on a new subscription, not to automatic renewals.
Wherever you live, if you are not satisfied you can ask for a full refund of your FIRST payment within 14 days of the charge. Just write to support@feedmate.ai and say so; you do not need to explain why. We aim to answer within one business day, and the reseller usually returns the money to your card within 5-10 business days.
Subscriptions renew automatically, and you receive a reminder before an annual renewal. Renewal payments are not automatically refundable, because you can cancel at any time before the renewal date and keep access until the end of the period you already paid for. That said, if you were charged for a renewal you did not intend and you have not used the service in that new period, write to us within 7 days of the charge and we will refund it.
Email support@feedmate.ai from the address registered to your account, with the subject "Refund". Tell us which payment you mean: the date and amount are enough. You can also request a refund directly from the reseller, using the details on the receipt it sent you. Once approved, the reseller refunds the original payment method; we cannot send refunds by any other route.
Nothing in this policy limits the rights you have under the consumer law of your country of residence. Where that law gives you more than this policy does, that law applies.
Questions about a payment or a refund? Email support@feedmate.ai.
Last updated: 21 October 2026 · Contact: support@feedmate.ai
Feedmate · Support: support@feedmate.ai